Returns & Exchanges

At Lachellelux, we take pride in curating exquisite fashion pieces that are made to order clothing that embodies timeless elegance. We do not offer exchanges for any products. We encourage you to carefully review your order before finalizing it to ensure that you select the perfect pieces for your wardrobe.

Made to Order Policy: Please note that all our clothing is made to order, meaning that each piece is custom created based on your size and style choices. This personalized approach ensures that your Lachellelux garment is perfectly fitted to your unique body shape and reflects your personal style.

Returns: Due to the nature of our made to order clothing, we do not accept returns on items unless they are defective or damaged upon arrival. We understand that exceptional circumstances may arise, and we are committed to resolving any issues that may occur with your order. If you receive a defective or damaged item, please contact our customer service team within 48 hours of receiving your order, providing detailed information and supporting evidence, such as photographs. We will assess the situation and work with you to find a suitable resolution.

Exchanges: As each garment is specifically tailored to the size and style preferences you selected, we do not offer exchanges for a different size, color, or design. We encourage you to refer to our Women’s Size Chart before placing your order.

Order Modifications and Cancellations: Once your order has been placed, it immediately enters our production process. Therefore, modifications or cancellations are not possible after 24 hours of order placement. We highly recommend reviewing your order details carefully before finalizing your purchase to ensure accuracy.

Quality Assurance: We take great pride in the craftsmanship of our garments and conduct rigorous quality checks before the order is sent to you. However, if you encounter any quality issues with your Lachellelux item, please reach out to our customer service team within 48 hours of receiving your order. We will assess the situation and work towards a satisfactory resolution.

Customer Satisfaction: Your satisfaction is of utmost importance to us, and we are committed to addressing any concerns or inquiries you may have. Our dedicated customer service team is here to assist you throughout your Lachellelux experience, providing personalized support and guidance.

Please note that our policies are designed to maintain the integrity of our made-to-order garments and ensure that each customer receives a product that meets our high standards. We appreciate your understanding and cooperation in adhering to these policies.

If you have any further questions or require assistance, please do not hesitate to contact our customer service team. We are here to assist you and make your Lachellelux experience exceptional.

Thank you for choosing Lachellelux. We appreciate your trust and look forward to serving you with the utmost care and attention to detail.

Last updated: 07-21-2023