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Frequently Asked Questions

1. For Some Reason, My Order Will Not Go Through. What Should I Do?

We apologize for any inconvenience. Please double-check your payment details and ensure the billing information matches the one on file with your bank. If the issue persists, contact our support team at support@lachellelux.com for further assistance.

2. Is It Too Late to Change Something on My Order?

Our orders are made to order, so once your order is placed, changes may not be possible. However, feel free to contact us immediately at support@lachellelux.com with your request, and we’ll do our best to accommodate if the production process has not begun.

3. When Will My Order Ship?

Orders typically ship within 7 business days after order confirmation. Please allow additional time for custom-made items. Once shipped, you’ll receive a tracking number via email for real-time updates.

4. Where Is My Order Confirmation?

Order confirmations are sent to the email address provided during checkout. If you haven’t received it, please check your spam folder or promotions tab. For further assistance, contact support@lachellelux.com .

5. Why Was My Order Canceled?

Orders may be canceled due to unavailability, payment issues, or suspicion of fraudulent activity. If you believe the cancellation was a mistake, please contact us at support@lachellelux.com for resolution.

6. Will I Have to Pay International Duties & Taxes?

For international orders, additional duties and taxes may apply upon delivery. Customs policies vary by country, and customers are responsible for any applicable charges. Please check with your local customs office for more information.

For any other inquiries, feel free to contact our customer support team at support@lachellelux.com . We’re here to assist you and ensure a delightful shopping experience at Lachellelux.

Last updated: 07-21-2023

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